General
The delivery address must be an address within Australia and cannot be a freight forwarding location. Deliveries cannot be made to PO Boxes.
If you wish to change the delivery address, you must let the Customer Service Team know at least two business days prior to the dispatch of your Order. If your order has already been dispatched, the address cannot be changed.
If you order large or bulky items, Bathe will contact you by telephone or email to arrange with you a suitable time for delivery. Note – baths are available for collection from Bathe at 25 John Street, Leichhardt NSW 2040 or delivery to metropolitan Sydney only.
Delivery is kerbside only.
Delivery Time
Once your order is placed, your delivery will be dispatched within 3 business days. We use courier services for our deliveries and delivery normally occurs within 3 business days of dispatch depending on your location. Bathe will endeavour to ensure delivery of your Order to you within ten (10) days of the date you placed your Order. Delivery times may be greater than 10 business days for regional or remote areas.
There are factors out of our control which may vary the delivery ETA of your products, however we will do everything possible to eliminate or reduce these factors. Bathe cannot and will not accept responsibility for delivery failures or delays by our third party delivery contractor.
You will be provided with a tracking number, via email, once the goods have been dispatched.
Delivery Cost
Excluding baths and bulky items, the cost per delivery is $25.
Orders for Collection at Bathe (Baths & Bulky Items Only)
If you select to collect your goods from Bathe, our Customer Service Team will contact you by telephone or email to notify you when the Order is available for collection.
Online orders for collection from Bathe must be collected within 14 days of Bathe giving you notice by telephone or by email that your Order is available for collection. Please note that we do not provide storage.
